Refund policy

Return & Refund Policy

Last Updated: August 15, 2026

At Glossie Boutique, we want you to feel confident when shopping with us. We carefully inspect and package our products before dispatch. If you receive a product that is defective, damaged, incorrect, or otherwise eligible for return under applicable Egyptian law, please contact us and we will assist you with the return or exchange process.

This Return & Refund Policy applies to purchases made through the Glossie Boutique online store.

1. Returns & Exchanges

Subject to applicable Egyptian consumer protection laws, customers may request a return or exchange within 14 days from the date of receiving the order, subject to the applicable statutory exceptions and the conditions below.

Products must generally be returned in the condition in which they were received, including their original packaging, seals, labels, and accessories where applicable.

Because Glossie Boutique sells skincare, body care, and personal-care products, certain products may be subject to statutory exceptions where their nature, packaging, hygiene requirements, or condition makes return or resale inappropriate.

Products that have been opened or used

For hygiene and product-safety reasons, we may be unable to accept the return of products that have been opened, used, tested, altered, or have had their protective seals removed, where applicable and to the extent permitted by applicable law.

This does not limit any statutory rights you may have in relation to defective, damaged, counterfeit, incorrect, or non-conforming products.

2. Defective or Damaged Products

If you receive a product that is defective or damaged, please contact us as soon as possible.

Under applicable Egyptian consumer protection rules, consumers may have the right to return or exchange defective products within 30 days from receipt, subject to the applicable legal requirements.

If the product is determined to be defective or damaged and the return is approved, Glossie Boutique will arrange the appropriate remedy in accordance with applicable law, which may include replacement, exchange, or refund.

Please send us:

  • Your order number

  • Your name and contact information

  • A description of the issue

  • Clear photographs or videos showing the product and the issue

  • Photographs of the packaging when relevant

3. Incorrect Products

If we accidentally send you a product different from the product you ordered, please contact us as soon as possible.

After verification, we will arrange the appropriate correction, which may include replacing the incorrect product with the product originally ordered.

4. Refunds

Where a refund is approved, the refund will be processed in accordance with applicable law and, where required, through the same payment method used for the original purchase.

The time required for the refunded amount to appear in your account may depend on the payment provider, bank, or financial institution involved.

5. Return Costs

Where the return is required because the product is defective, damaged, incorrect, or otherwise covered by a statutory consumer right, Glossie Boutique will handle return-related costs in accordance with applicable law.

For other eligible returns, return-related costs will be handled in accordance with applicable law and the circumstances of the return.

6. Non-Returnable Situations

Subject to applicable law, a return may not be accepted where:

  • The product has been used or altered by the customer.

  • The product cannot be returned in the condition required by law.

  • The product's nature, packaging, or hygiene requirements prevent its return.

  • The product is a category specifically excluded from return rights under applicable law.

  • The customer caused damage to the product after delivery.

Nothing in this section is intended to exclude or restrict any mandatory consumer rights.

7. How to Request a Return

To request a return or exchange, reach out to us on our social media accounts, or contact us at:

Email: glossieboutiquee@gmail.com

Please include your order number and explain the reason for your request.

We will review your request and provide you with the appropriate instructions.

8. Our Commitment

Glossie Boutique reserves the right to verify the condition of returned products and the circumstances of the return. Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable Egyptian law.

For questions regarding returns or refunds, please contact us at glossieboutiquee@gmail.com.