Shipping policy
Delivery Policy
Last Updated: August 15, 2026
At Glossie Boutique, we aim to make your shopping experience simple, convenient, and reliable.
This Delivery Policy explains how orders placed through our online store are processed and delivered.
1. Delivery Area
Glossie Boutique currently delivers orders within the Arab Republic of Egypt.
Delivery availability may vary depending on the destination and courier coverage.
2. Order Processing
Orders are processed after they have been successfully placed and confirmed.
We aim to prepare orders for dispatch as quickly as possible. Processing times may vary depending on order volume, product availability, weekends, public holidays, promotional periods, or circumstances beyond our reasonable control.
If there is an unexpected delay affecting your order, we will make reasonable efforts to keep you informed.
3. Delivery Times
Estimated delivery times may vary depending on the customer's location and the courier service used.
The estimated delivery timeframe communicated at checkout or by Glossie Boutique is an estimate rather than a guaranteed delivery date, unless expressly stated otherwise.
Delivery may take longer during:
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Public holidays
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Major promotional campaigns
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High-demand periods
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Unexpected courier delays
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Weather or transportation disruptions
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Circumstances outside our reasonable control
4. Delivery Fees
Delivery fees, where applicable, will be displayed during checkout or communicated to the customer before the order is confirmed.
Free Delivery
Glossie Boutique currently offers free delivery on orders above EGP 2,500, subject to the terms of the applicable offer and delivery coverage.
Promotional delivery offers may be changed, suspended, or discontinued at our discretion, subject to applicable law and any orders already confirmed.
5. Delivery Address
Customers are responsible for providing accurate and complete delivery information, including:
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Full name
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Phone number
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Governorate
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City/area
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Street address
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Building number
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Apartment/floor details where applicable
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Any useful delivery instructions
Glossie Boutique is not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated information supplied by the customer.
If an order cannot be delivered because the information provided is incorrect or the customer cannot be reached, additional delivery arrangements or charges may apply where permitted by law.
6. Receiving Your Order
When receiving your order, we recommend checking the external packaging for obvious signs of damage.
If the package appears significantly damaged, please document the condition with photographs or video where possible and contact Glossie Boutique promptly.
If you discover that an item is damaged, defective, missing, or incorrect after opening your order, contact us at glossieboutiquee@gmail.com as soon as possible.
7. Failed Delivery Attempts
If the courier is unable to deliver an order because the customer is unavailable, cannot be reached, or provides incorrect delivery information, the courier may attempt delivery again according to its procedures.
If an order is returned to Glossie Boutique because delivery could not be completed, please contact us to discuss the available options.
Any additional delivery costs will be handled in accordance with applicable law and the circumstances of the failed delivery.
8. Delays Beyond Our Control
Glossie Boutique is not responsible for delays caused by circumstances beyond our reasonable control, including courier disruptions, severe weather, public emergencies, transportation interruptions, governmental restrictions, or other force majeure events.
We will nevertheless make reasonable efforts to assist you and communicate material delays where possible.
9. Contact Us
For delivery questions or assistance with an existing order, reach out to us on our social media accounts, or contact us at glossieboutiquee@gmail.com.
We are happy to assist you with your order and delivery inquiries.